Feeling unwell, or need a prescription? Talk to a doctor now, without leaving home.
See a general practitioner by video, any time, with no travel. When indicated, the digital prescription arrives on your phone.
One flat fee, no subscription · 24 hours, every day · Seen within 10 min or you don't pay
Doctor online now- CRM verified
- Video consultation
- Digital documents
- Secure payment
- All of Brazil
- Fitness to exercise
- Swimming pool
- Sick note
- Mental fitness
- Test requests
- Prescription renewal
Which of these sounds most like your situation?
You don't need to know the name of the problem. Describe the symptoms and the doctor makes the assessment.
Your child is unwell and you don't know whether to wait or rush out.
A fever that won't break, a cough that won't go, an allergy out of nowhere. Talk to a paediatrician by video and find out whether this can be handled at home or is a case for the emergency room.
From 2 years old. Younger babies need to be seen in person. If the child is not feeding, is very floppy, is struggling to breathe or has had a seizure, go to the emergency room or call your local emergency number (192 in Brazil) — do not wait for the consultation.
Need a specific document?
Not everyone who sees a doctor is ill. These are the consultations that settle a requirement — from the gym, the club, work or the pharmacy.
No document is guaranteed. The doctor assesses your case and issues one when there is a clinical reason — if there isn't, the consultation is refunded.
Your body doesn't pick a convenient hour to fall ill. Now you can talk to a doctor at any hour.
In the middle of the night, on a holiday or during the working day: if you need us, we're online.
From signing up to the prescription on your phone,
without leaving home.
If you can send a WhatsApp message, you already know how to use it. Here is the consultation screen by screen, as it looks on your phone.
On the site, in under a minute. No app and no password.
Minute 0R$ 99 per consultation. If the doctor concludes your case cannot be handled remotely, you are fully refunded.
Minute 1A short form inside WhatsApp itself: what you feel, how long for, allergies.
Minute 2Name and CRM appear before it starts. The call is only recorded if you authorise it.
Within 10 minA summary of the consultation and, when indicated, prescription and sick note — by personal link.
EndIllustrative screens. The 10-minute wait is counted from the end of the triage; beyond that, the consultation is not charged.
Call in progressIt's a video call with a live doctor.
Not a chatbot, not a form.
You speak to the doctor in real time, you see their face and they see yours. It is a real consultation, held over video — not a form that spits out a prescription at the end.
- Opens with one tap. The link arrives on WhatsApp and opens in your phone's browser. No app to install, no password, no account to create.
- Someone can join you. A son or daughter, a carer or someone you trust can join the call with you — just ask for the link on WhatsApp. The room has three seats and no one beyond that gets in.
- You know who will see you. Name, specialty and CRM arrive in the message before the call starts.
- The camera is part of the exam. You can show your throat, a patch on your skin, a red eye or the box of the medicine you take.
- Dropped out? The same link brings you back. Losing signal does not end the consultation: the link stays valid and you re-enter the same room.
- Recorded only if you authorise it. Without authorisation nothing is recorded. With it, the recording is kept alongside your medical record.
The doctor sees you by video. The prescription arrives on your phone.
After the consultation the doctor may issue a signed digital prescription. You receive the document on your phone and can present it at the pharmacy — nothing to print and no paper to collect at a practice.
Important: every prescription depends on the medical assessment. The consultation does not guarantee a prescription, a sick note or medication.
You already feel ill. Getting seen shouldn't make your day worse.
For many everyday problems, the first assessment can happen right where you already are.
The complicated way
- Leave home while ill
- Hunt for a clinic
- Face traffic and a waiting room
With Med24hrs
- Send a message
- Talk to the doctor
- Get your instructions
Consultation done. The documents arrive on your phone.
A summary of the consultation, prescription and sick note — when the doctor indicates them.
One consultation, or a bundle for the year.
No subscription, no lock-in and no hidden fee. The bundle is bought once and you use it when you need to — it is not a subscription and it does not renew by itself.
- 1 video consultation with a CRM-verified doctor
- Prescription, sick note or test request, when indicated
- Seen within 10 minutes or you don't pay
- No permanent account
- 3 consultations to use whenever you need
- Usable for those you care for — child, father, mother
- Valid for 12 months
- Everything the single consultation includes
- 8 consultations to use whenever you need
- Usable for those you care for
- Valid for 12 months
- Everything the single consultation includes
Prescriptions, sick notes and test requests depend on the doctor's assessment — the bundle gives you the consultations, not the documents. You pay for the consultation held, never for a document being issued. Unused consultations are valid for 12 months from purchase. The single-consultation price holds until 31 December; from 1 January 2027, R$ 149.
- Video consultation with a CRM-verified doctor
- WhatsApp triage before the consultation
- Digital prescription, when indicated
- Medical certificate, when indicated
- Test request, when indicated
- Written summary of the consultation
- Receipt for reimbursement by your health plan
- Documents by personal link, available for 30 days
- Recording of the consultation, if you authorise it
- Medical record kept and protected for 20 years
- No subscription, lock-in or recurring charge
What leaving home while ill actually costs
| Private consultation with a GP | R$ 250 to R$ 400 |
| Ride there and back | R$ 40 to R$ 70 |
| Parking, if you drive | R$ 15 to R$ 40 |
| Half a day of work or time off | no price on it |
| Total for one in-person consultation | from R$ 300 |
| Med24hrs, from the sofa | R$ 99 |
Reference ranges for private consultations in Brazilian state capitals; they vary by city and specialty. Meant for comparison, not a quote.
The risk is ours, not yours.
The clock starts when you finish the triage. If it goes past 10 minutes the consultation is on us: the system measures the wait, tells you on WhatsApp and refunds you in full — you don't have to ask or prove anything.
If the consultation does not happen, or if the doctor concludes your case needs an in-person assessment, you are refunded in full. The refund is requested the same day and how long it takes to appear depends on your bank or card network.
You pay per consultation. There is no subscription, no plan, no recurring charge and nothing to cancel later.
The fee pays for the medical consultation. The decision to prescribe is the doctor's, based on the clinical assessment — and the price is the same with or without a prescription.
Not a bot. Not a call centre.
A doctor with an active CRM.
Every professional has their registration checked on the Federal Council of Medicine's own portal before they can see patients. You see the name, the specialty and the CRM before the call starts — and you can check the registration yourself.
Dra. Mariana SilvaGeneral practiceCRM being verified
Dr. Rafael CostaGeneral practiceCRM being verified
Dra. Ana LimaFamily medicineCRM being verified
Dr. Paulo SerranoGeneral practiceCRM being verified
Dra. Beatriz CamposPaediatricsCRM being verified
Caring for someone else?
You can start the consultation for your father, your mother or another relative and send them the video-call link — or join the call with them.
You make the first contact
Your relative gets the link
The documents arrive on the phone
Or join the call yourself. During the consultation, reply ACOMPANHANTE on WhatsApp and you receive a link to forward to whoever will sit in. The room has a seat for the patient, the doctor and one more person — and the doctor is told a companion is joining before they enter.
People who consulted, in their own words.
This section is a visual mock-up. The testimonials below are illustrative and will be replaced by real, authorised reviews.
“I had a fever and a very sore throat. I was seen without leaving home and got all the instructions on my phone.”
“The consultation was straightforward, and the doctor explained when I should seek in-person care. That put me much more at ease.”
“I helped my mother join the call on her phone. We could both follow it and receive the documents afterwards.”
These numbers go in once there is enough operating history.
Some cases cannot wait for an online consultation.
In a serious situation, go to an emergency room or call your local emergency number (192 in Brazil).
“Right, but what if…”
The questions everyone asks before their first online consultation.
A doctor one “hello” away. At any hour.
Online care 24 hours a day, by video, without leaving home.
Consultation for R$ 99 · No app · No subscription